This document outlines information about our professional services and business policies. Please read the following information carefully, as not only does it form the legal relationship between us, it also provides useful information about the practical side of your therapy. When you sign this agreement, confirm your agreement on your online questionnaire (or if you fail to do so, by attending the first session), this document will constitute a legally binding agreement between us. We hope that the information provided in these terms and conditions are clear. Please do not hesitate to contact us if you have any questions or wish to discuss anything further.

1.0 Fees

1.1 Payment should be made in full at least 48 hours before your session. Payments can be made directly through booking the session on www.thesleeppractice.com or by BACS to:

Bank: Starling

Account name: The Sleep Practice Limited.

Sort code: 60-83-71

Account: 22267258

1.2 All sessions are held on Zoom, unless you are notified otherwise. In the case of poor internet connection, the appointment may be transferred to a telephone call, to enable the appointment to go ahead.

1.3 Sessions are charged as follows (valid from September 2023):

Assessment: £259

Treatment session (up to 45 minutes): £179

Review session (up to 20 minutes): £105

Fees are reviewed each year and may increase due to inflation and increased living costs.

1.4 Following your consultation, you may need onward referral to a health specialist or certain tests (such as blood tests or imaging, for example an X-ray, MRI or CT scan) to help me diagnose your condition.  If the test is undertaken by the clinic or hospital, and not by The Sleep Practice, the fees for those tests will be determined by the clinic or hospital and charged to you, or your private medical insurer, separately. 

1.5 Please note, we do not accept insurance cover. If you wish to use health insurance cover, you are required to pay The Sleep Practice directly and reclaim the fees directly with your health insurer.

1.6 We do not offer reports as part of the standard assessment or ongoing therapy process. Please refer to section 2.7 for details on additional services if you are interested in obtaining a letter or report documenting your therapy.

2.0 Sessions and cancellations

2.1 You are responsible for your own belongings that you take to a Session and neither The Sleep Practice nor any third party venue can be held liable for any loss, damage, theft or destruction of any of your belongings.

2.2 If you cause any loss or liability to a third party (e.g. by not complying with their policies), you must reimburse us in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees) arising out of your actions or inactions while at a third party venue.

2.3 It is very important that you turn up for the Sessions on time. Unfortunately, if you arrive late for your Session, we will not be able to continue past the scheduled end time due to the scheduling of other clients (and we will not be obliged to provide any refund to you). If you are more than 20 minutes late for a Session, The Sleep Practice may cancel the Session without any obligation to refund you for that Session. If I am more than five minutes late for a Session, I may either extend the end time so that you receive the complete Session or re-arrange the Session.

2.4 If you need to cancel a Session, you may do so without charge if you provide at least 48 hours’ notice to us. You must give us this notice by calling 0207 234 2994 or emailing our clinic manager at hello@thesleeppractice.com. If you provide less than 48 hours’ notice of cancellation or miss a Session, you will be charged the full payment for that appointment. If for any reason The Sleep Practice is unable to provide the Services at the agreed time, we will provide you with as much notice as possible and reschedule the Session for a time mutually agreed.

2.5 Please ensure you have a stable internet connection prior to your appointment, as we are unable to offer refunds for sessions that have been disrupted due to a poor connection.

2.6 We may ask you to complete a questionnaire before we meet for the first time and at other times during our sessions. It is very important that you answer these questions honestly and completely as these answers will be the foundation for our sessions.

2.7 We are happy to provide additional services where required. These may include reading or writing reports, telephone conversations exceeding 15 minutes, attendance at meetings, consultations with other professionals upon your request and preparation or reports and letters to other health professionals (e.g. GPs). These will be charged at an hourly rate of £179 per hour and we require payment ahead of this work being completed.

2.8 If you become involved in litigation that requires participation from The Sleep Practice, you will be expected to pay for your therapist’s professional services, even if they are required to testify by another party. The charge is £500 per hour for preparation and attendance (in addition to travel costs and expenses) at any legal proceedings.

2.9 You may need to practice between our Sessions in order to gain the most from them. By coming to our Sessions, you are committing to make the time to practice outside of our Sessions.

2.10 Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.

3.0 Confidentiality

3.1 In order to help you with your sleep, your therapy will entail discussing some personal things, such as your thoughts and feelings. It is important that during your discussions, you feel you can talk openly and that your right to privacy is protected. This generally means that your therapist will maintain your confidentiality and cannot discuss you or your case with any third parties without your consent.

There are, however, some situations that may arise where confidentiality-codes can be broken. These are detailed in the following points.

3.1.1 If you threaten to harm another person, your therapist is required by law to protect anyone who may be in danger. This could include making contact with the person or people who have been threatened and, in some cases, notifying the police.

3.1.2 If you threaten to cause severe harm to yourself, and your therapist believes your threat to be serious, then they are ethically required to do what might be necessary to protect you. In situations such as these, intervention may involve talking to you about going to a hospital or an A&E Department. They may also need to call a crisis team or, in some cases, the police.

3.1.3 If your therapist suspects that any child, elderly person, or incompetent person is at risk from abuse or neglect, the law requires them to report this to an appropriate body. Laws such as these are in force to protect any dependent or vulnerable persons from being exploited or hurt.

3.1.4. If you are involved in a lawsuit or administrative procedure, e.g. an Employment Tribunal, you may wish to tell the court about your psychological issues, especially if they could help your case. If you do this, however, please be aware that your therapist may not be able to keep your records or information about your therapy private in court.

3.1.5. If your therapist receives a subpoena or a court order requesting your records, your therapist will be required to provide any relevant information.

3.1.6. From time to time, your therapist will seek consultation with a clinical supervisor to ensure that we are maintaining a high standard of clinical practice. Identifiable information is never revealed during these discussions and the content of what is discussed will also be treated with the same level of confidentiality.

4.0 Data Protection and Intellectual Property

4.1 The Sleep Practice has a legitimate interest in using personal data and sensitive data to provide health care and treatment. We use and process your personal data in accordance with our Privacy Notice (you can find our policy here: www.thesleeppractice.com/privacy). We collect only such data as is necessary to provide sleep interventions to our clients. Please note that if you do not wish to provide the personal information requested, then we may be unable to provide a service to you.

4.2 We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the Sessions. We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable license to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.

4.3 You may not without prior written consent make any audio and/or visual recordings of all or any part of our Sessions. We may make audio and/or visual recordings of our Sessions with your permission.

5.0 Liability

5.1 Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

5.2 The Sessions shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of therapy, no guarantees of any particular results can be made.

5.3 There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.

5.4 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the sessions in the 12 months preceding any claim.

5.5 If we are prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

5.6 The provisions of this liability section shall survive termination of this agreement.

6.0 Medical Disclaimer

6.1 Any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your medical doctor or healthcare provider.

6.2 You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

6.3 If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

6.4 If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

6.5 Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

7.0 Financial Interests:

7.1 We are legally obliged to tell you if I have any financial interests in referrer’s organisations.  I can confirm The Sleep Practice does not have any such financial interests.

8.0 Termination

8.1 We may terminate this agreement at any time on immediate notice to you. If we do so, we will provide a pro rata refund for any Sessions that have not been used at the time of termination.

9.0 Status

9.1 The relationship between us will be that of independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.

10.0 General

10.1. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

I hereby agree to these terms and conditions

…………………………………………………………………..

Signature

Date……………………………………………………………

APPENDIX

FORM OF CANCELLATION

To: The Sleep Practice Limited

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale for the provision of services as set out in the Agreement between us dated [INSERT DATE].

Name of client(s),

Address of client(s),

Signature of client(s)

Date

[*] Delete as appropriate.